All systems are operational

Past Incidents

30th March 2025

Terminal (POS) Payment Processing Service Interruption - Daily Balance

We are sorry to inform you that the daily balance trigger is temporarily unavailable due to a technical issue

Details of the interruption: Investigating Start time: 30.03.2025

Impacted services: POS Daily Balance

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting daily balances has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: The interruption has been caused by a delay in communication from VCS to Portal due to an outage on FIS service that is now resolved. We were not receiving all the final balance reports timely.

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the daily balance closing.

    Workaround: Live Transactions are working as usual, only daily closing is affected by this interruption.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • 29th March 2025

    Terminal (POS) Payment Processing Service Interruption - VCS

    We are sorry to inform you that the POS System is temporarily unavailable due to a VCS interruption.

    Details of the interruption:Terminals will not be able to connect to VCS until this issue.

    Problem started at 22:44:04

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting the POS Server has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: The VCS System was down for an internal interruption and had to be restarted manually

    Start time: 22:44 End time: 23: 20

    The service is now fully operational.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

    • 28th March 2025

    No incidents reported