All systems are operational

Past Incidents

12th March 2025

Acquirer Service Interruption

We are sorry to inform you that one of our Acquirers is temporarily unavailable.

Details of the interruption: Increased declines from Acquirer

Start time: 12.03.2025 11:40

Impacted services: Transactions on POS

The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the services of the Acquirer Fiserv are fully available again.

    • Service Interruption Merchant Portal

    The Merchant Portal is currently only partially available. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • The issue has been identified and resolved. Everything is now functioning normally again.

    Thank you for your patience!

    • 11th March 2025

    Acquirer Service Interruption

    We have observed that Nexi ACQ currently has an increased decline decline rate. Nexi team is actively investigating the issue to determine the root cause and resolve it as soon as possible.

    Thank you for your patience. We will provide updates as soon as we have more information.

  • The Nexi ACQ issue has been resolved, and everything is now fully operational for both POS and E-Commerce transactions.

    We apologize for the minor technical issues and appreciate your patience. Thank you for your understanding.

    • 10th March 2025

    Acquirer Service Interruption

    We are sorry to inform you that one of our Acquirers is temporarily unavailable.

    Details of the interruption: VCS Interruption

    Start time: 16:20

    Impacted services: Terminal Transactions

    The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the issue affecting Terminal Transaction has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: VCS was down

    Start time: 10.03.2025 at 16:20 End time: 10.03.2025 at 16:57

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.