Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

26th January 2026

Scheduled Maintenance

We would like to inform you of upcoming scheduled maintenance for Netcetera 3DS Server , which will take place on: Wed 28 Jan 2026, 22:00–24:00 CET (21:00–23:00 UTC). Expected Impact: Wallee Portal – short interruptions in e-commerce transaction processing requiring 3DS checks may occur during the maintenance window. We apologize for any inconvenience this may cause, your patience is highly appreciated.

Past Incidents

18th September 2024

No incidents reported

17th September 2024

Merchant Portal Service interruption (Wallee portal)

We are investigating reports of a possible partial service interruption of the Wallee Portal as our partner Cloudflare is currently offline. Payments are not affected by this issue. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The issue causing the partial service interruption with the Wallee portal, related to our partner Cloudflare, has been resolved.

    We sincerely apologize for any inconvenience this may have caused.

    • Terminal (POS) Payment Processing Service interruption

    We are currently investigating reports of a possible service interruption at Terminal / POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. So far the service is running smoothly again. We will continue to monitor the systems. We apologise for the inconvenience caused.

    • 16th September 2024

    Merchant Portal Service interruption (Portal)

    We are currently investigating reports of a partial service interruption of the portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.