Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • 26th January 2026

    Scheduled Maintenance

    We would like to inform you of upcoming scheduled maintenance for Netcetera 3DS Server , which will take place on: Wed 28 Jan 2026, 22:00–24:00 CET (21:00–23:00 UTC). Expected Impact: Wallee Portal – short interruptions in e-commerce transaction processing requiring 3DS checks may occur during the maintenance window. We apologize for any inconvenience this may cause, your patience is highly appreciated.

    Past Incidents

    15th September 2024

    No incidents reported

    14th September 2024

    No incidents reported

    13th September 2024

    No incidents reported

    12th September 2024

    Terminal (POS) Payment Processing Transaction Interruption

    We are currently investigating reports of a possible service interruption for Transaction through POS and E-Commerce. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. All services are running smoothly again. We apologise for the inconvenience caused.

  • We could see that the Outage of Fiserv is still open and not completely resolved yet. As soon as the problem is solved, we will announce this.

  • The error has been resolved. The services are running smoothly again. We apologise for the inconvenience caused.

  • The cause of the disruption has been identified and our Partner Fiserv is working to resolve the issue. We could find out that the Outage is caused by Fiserv, and it affects VR Payments, Nexi, PayFac (Wallee) Processors. As soon as the outage will be fixed we will inform you.