Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    29th June 2024

    No incidents reported

    28th June 2024

    No incidents reported

    27th June 2024

    Merchant Portal Service interruption of the Ecommerce Processing

    Due to external circumstances beyond our control the system was not reachable or partially not reachable between 10.30 CEST and 11.15 CEST pm.

  • The systems are further monitored if there are more issues.

    • E-Commerce Payment Processing Service interruption with Shopify

    We are currently investigating reports of a possible partial service interruption with Shopify. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service with Shopify is running smoothly again. We apologise for the inconvenience caused.

  • The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

    • 26th June 2024

    TWINT Service interruption TWINT

    We are currently investigating reports of a service interruption of the TWINT Payment Services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service TWINT is running smoothly again. We apologise for the inconvenience caused.