Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    26th June 2024

    TWINT Service interruption TWINT

    We are currently investigating reports of a service interruption of the TWINT Payment Services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service TWINT is running smoothly again. We apologise for the inconvenience caused.

    • 25th June 2024

    Merchant Portal Service interruption Wallee Portal

    There was a partial service interruption at Wallee Portal.

    Started: 25.06.2024 - 06:30 Ended: 25.06.2024 - 07:00

    The issue has been fixed. We apologise for any inconvenience this may cause.

    24th June 2024

    No incidents reported