Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

Past Incidents

28th April 2024

No incidents reported

27th April 2024

No incidents reported

26th April 2024

Service interruption E-Commerce TWINT

We are currently investigating reports of a possible partial service interruption at Portal with TWINT. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

The error has been resolved. The service TWINT on E-Commerce is running smoothly again. We apologise for the inconvenience caused.