Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    13th March 2024

    No incidents reported

    12th March 2024

    Scheduled Maintenance

    We will be performing a scheduled maintenance and upgrade for improved experience on our platform.

    Start date: 13. March 06:00am End date: 13. March 06:15am

    Affected systems: Wallee Portal

    Effects of scheduled maintenance: Performance optimization

    We apologize for any inconvenience this may cause and your patience is highly appreciated.

    Service interruption Wallee Portal

    We are currently investigating reports of a service interruption of the Wallee Portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service Wallee Portal is running smoothly again. We apologise for the inconvenience caused.

    • 11th March 2024

    No incidents reported