Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    4th March 2024

    Scheduled Maintenance

    We will be performing a scheduled maintenance and upgrade for improved experience on our platform.

    Start date: [07.03.2024 & 04:00 CET] End date: [07.03.2024 & 04:20 CET]

    Affected systems: [Terminal payments]

    Effects of scheduled maintenance: [Performance optimization]

    We apologize for any inconvenience this may cause and your patience is highly appreciated.

    3rd March 2024

    No incidents reported

    2nd March 2024

    No incidents reported

    1st March 2024

    Terminal (POS) Payment Processing Service interruption Nexi

    We are currently investigating reports of a possible partial service interruption at POS Payment processing from Nexi.

    Our team is working with high pressure to restore the service.

    We apologise for any inconvenience this may cause.

  • The problem has been resolved.

    Apologize for any inconvenience that occurred during this time.