Some systems are experiencing issues

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    1st March 2024

    Terminal (POS) Payment Processing Service interruption Nexi

    We are currently investigating reports of a possible partial service interruption at POS Payment processing from Nexi.

    Our team is working with high pressure to restore the service.

    We apologise for any inconvenience this may cause.

  • The problem has been resolved.

    Apologize for any inconvenience that occurred during this time.

    • 29th February 2024

    Worldline Service interruption Worldline

    The following services are currently partially disrupted.

    The cause of the disruption is currently being investigated.

    Affected services:

    Processing of incoming online transactions for Worldline EU via ep2 online via the Internet

    Processing of online transactions for Worldline EU via ep2 online

    Disruption start: Thursday, February 29, 2024, 13:17 CET Disruption end: TBD

    Affected system: Processing of transactions using the ep2 protocol (reference system)

  • The disruption has been fixed. The following services have been restored.

    The cause of the disruption is still under investigation.

    Affected services:

    Processing of online transactions for Worldline CH via ep2 online

    Transaction authorizations for TWINT at the payment terminal

    Disruption start: Thursday, 29th February 2024, 13:17 CET Disruption end: Thursday, 29th February 2024, 13:40 CET

    Affected system: Processing of transactions using the ep2 protocol

    • 28th February 2024

    No incidents reported