All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    7th January 2024

    No incidents reported

    6th January 2024

    No incidents reported

    5th January 2024

    Terminal (POS) Payment Processing Scheduled Maintenance

    We will be performing a scheduled maintenance and upgrade for improved experience on our platform. Due to a security update on AWS Cloud Service, will restart the Terminal Backend Services on January 9th at 4am. We expect a Downtime for our POs devices for about 20 Minutes.

    Start date: January 9th at 04:00am. End date: January 9th at 04:20am.

    Affected systems:

    Our POS Devices may experience a downtime for 20 Minutes during this security update.

    Effects of scheduled maintenance:

    During this time, no payments with physical terminals will be possible.

    We apologize for any inconvenience this may cause, and your patience is highly appreciated.