All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    15th October 2023

    No incidents reported

    14th October 2023

    No incidents reported

    13th October 2023

    No incidents reported

    12th October 2023

    E-Commerce Payment Processing Scheduled Maintenance

    We will be performing a scheduled maintenance and upgrade for improved experience on our platform. There might be a short downtime, and the Portal might be slower for the next 30 minutes. Start date: 15:15 End date: 15:30

    We apologize for any inconvenience this may cause and your patience is highly appreciated.

  • The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.

    • Service interruption (E-Commerce Rejections)

    We are currently observing A higher number of E-Commerce Transaction Rejections. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.

    • E-Commerce Payment Processing Service interruption E-Commerce Whitelabel Transaction Processing

    We are currently investigating reports of a possible partial service interruption at Transaction Processing on our E-Commerce Partner Whitelabels. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service is running smoothly again. We apologise for the inconvenience caused.

  • The error has been partly resolved. Some services are still experiencing performance issues.