All systems are operational

Past Incidents

18th January 2025

No incidents reported

17th January 2025

Service Interruption DATA + SIM

Dear customers,

We are currently experiencing a service degradation in the data connectivity of our data+ SIM cards. SIM cards lose their current data session or cannot open new data sessions. According to current knowledge, not all data+ SIM cards are affected.

Together with our partners, we are working with the highest priority on solving these connectivity issues. We will inform you as soon as the data connection is possible again without any disruptions.

If you have any further questions in the meantime, please do not hesitate to contact our support team at [email protected].

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • Dear customers,

    We would like to inform you that our partner has fixed the problem and our tests also show that there are no further problems.

    If, contrary to expectations, you continue to experience problems, please contact [email protected]

    There was a disruption on the IPX interface that connects our core network to the local network providers.

    We apologize for any inconvenience caused and thank you for your understanding.

    • 16th January 2025

    No incidents reported

    14th January 2025

    Terminal (POS) Payment Processing Service Interruption (Terminal POS processing)

    We are currently investigating reports of a possible partial service interruption at our POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • We are pleased to inform you that the issue affecting the Terminal POS processing has now been fully resolved, and all services have been fully restored.

    Details of the Interruption:

    Start time: [14.01.2025 & 08:50] End time: [14.01.2025 & 11:25]

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We inform you that Portal will be unavailable for approximately 10 minutes due to the release of this fix.

    Start time: [14.01.2025 & 11:00]

    Impacted services: Wallee Portal

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are currently experiencing issues with the Cloud API. As a workaround, we recommend manually entering data directly on the terminal or using the local interface.

    The root cause has been identified, and a release to resolve the issue is being prepared.

    We appreciate your patience and understanding as we work to restore full functionality.